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If you process samples, you are a laboratory (free at every level, and the section above is yours). If you see patients at one site or a handful of sites, you are a practice or a clinic group. If you are buying collection at programme scale (digital health, an insurer, an employer, a CRO or a sponsor) you are in programmes. If you are two of these at once, tell us which one you buy as and we will start there.

They exist on every plan. Which of them are switched on differs on one side only. A practice gets every module from its first order, because the invoice is raised from the order and the result, and both are already on the platform. A laboratory gets the rest once there is a connection between its systems and ours (not as a commercial gate, but because a custody record cannot reach a bench that is not connected to it).

That takes two things, and only one of them is a level. The chain has to reach you, which needs the connection. And the method has to be evidenced for the panel: we evidence our collection method against that assay and put the stability data on file, and it becomes orderable for home collection. The second part travels with the panel and never with the account, so a connected laboratory may have one panel open for home collection or twenty.

It is a single percentage of your own test price, on volume we bring you (never on the business you already have, and never a mark-up on your test). We discuss the rate directly, because it sits alongside what we take off your desk: onboarding, invoicing, collection and credit risk. There is nothing else, at any level.

Nothing, and that is the point. They carry no fee for as long as they stay, whatever volume they send, and that is agreed with you before anything goes live. A clinic’s existing flow has no reason to move onto the platform and we will not move it. We earn when that clinic does something it could not do before.

No (it answers a different question). The per-sample fee is identical on both, because the subscription buys governance across locations rather than better sample economics. A busy single-address practice with six partners stays on Solo, and should. Group is for running several locations as one account: roles, consolidated billing, reporting site by site.

No (laboratory routing is included in every plan). Samples go to accredited partner laboratories, the lab is named before you order and invoices you directly, and results come back to you. If you already work with a laboratory, Humans Nexus can route to it instead. Humans Nexus operates no laboratory, so it never competes with yours.

It covers everything that makes a sample trustworthy rather than merely shipped: kit activation, the identity of the person who collected it, an unbroken record of every hand-off, and routing the result back to you. Charged once per sample, only when that record is complete, and unlike the other lines it never changes with the device or the country.

Because one list price would be misleading. A kit is a device plus the assembly around it, and a stool kit and a capillary blood kit are not the same object. Logistics is priced per lane, so a domestic round trip and a cross-border return are different numbers. Rather than publish a figure that would be wrong for most orders, Pulse shows your actual rate for your actual device before you commit to anything.

On its own. Rates fall with what you actually ship, measured on a rolling basis, so a quiet month does not cost you anything and a busy one moves you down the ladder automatically. There is no application, no negotiation and no separate schedule per device: one ladder covers every device, every kit and every lane, and Pulse shows where you are on it and what the next step takes.

The practice does, in its own name, from the order. The laboratory’s customer is the practice; the practice’s customer is the patient, and the laboratory never faces the patient at all. Humans Nexus invoices you only for kits, logistics and the custody fee (the panel itself never passes through Humans Nexus, which keeps Humans Nexus out of the clinical relationship). What that means for your own VAT position is confirmed by written opinion per market, because it turns on the panel rather than on the structure.

You commit to a term, never to a volume. Standard has no term and no minimum order, cancel any time. Assured runs twelve months, because you receive rates ahead of the volume that earns them and your schedule is fixed for the term. There is no committed number of samples in that, and no minimum to hit. If you would rather not commit to the term either, start on Standard and move across when the numbers work.

Nothing punitive, because there was never a volume you promised. The better device rate pauses for that month and you pay the rate your own volume has earned, exactly as on Standard. The Assured custody band, the contracted turnaround, the API and your branding continue untouched. There is no shortfall charge and nothing to buy back (the threshold decides a rate, it is not a commitment).

Yes. Group and Assured are not a ladder, they answer different questions. Group is about running several sites as one account: roles, consolidated billing, reporting across sites. Assured is about programme economics: a flat custody fee from the first sample, a fixed schedule for the term and a contracted turnaround. A group ordering at programme volume can take either or both, and we would rather work out which is cheaper for you than sell you the larger one.

The practice buys the device and its subscription at wholesale and sells them on, keeping the margin on both. A monitoring device goes home with one person rather than staying in the practice, which is why it is bought rather than stocked. There is no placement fee and no target per site.